#1: Potential Dealer Balls up....... Author: Squeaker, Location: En Route to the Premiership 2012/13Posted: Wed May 04, 2011 7:35 pm ---- Just serviced my car, bought the oil from a Total garage, bought the air filter, oil filter and sump plug washer from the local Peugeot Dealer.
I thought the sump plug washer was copper, but upon inspection when i got home, it was, what looks like aluminium and with a inner rubber seal, i just thought they had changed the washer. So i went on and carried out the service.
You can see the washer in this picture:
Now after reading things on here, curiosity got the better of me, after checking the part number and description on my invoice, i checked it against service box......... They sold me number 17 instead of 3 and i haven fitted no.17 to the position of 3
So i imagine its not designed to be on the sump, but i've just put £30 quids worth of new oil in, if they have sold me the wrong washer, i will need to replace it, only way to replace it is to empty the oil out again. Surely i'm not expected to drain it out and put it back in? Wont it want replacing with more new?
As its their mistake, am i within my rights to ask them for free oil?
Or is it a new washer and perfectly suitable?
#2: Re: Potential Dealer Balls up....... Author: Kersh, Location: Bridgnorth, Nr WolverhamptonPosted: Thu May 05, 2011 1:47 am ---- is this a joke?
if it holds the oil in and doesn't leak who cares..
#3: Re: Potential Dealer Balls up....... Author: Lecktorious, Location: ScotlandPosted: Thu May 05, 2011 1:54 am ---- You've bought the wrong grade of oil anyway
#4: Re: Potential Dealer Balls up....... Author: Gems, Location: OxfordPosted: Thu May 05, 2011 2:02 am ---- I worked for a dealer for 8 years and you dont have a leg to stand on. Its the customers responsibility to make sure they have all the correct parts before opening the packet and fitting them
#5: Re: Potential Dealer Balls up....... Author: anthony_839, Location: romfordPosted: Thu May 05, 2011 2:07 am ---- btw they both look the same.......
#6: Re: Potential Dealer Balls up....... Author: Squeaker, Location: En Route to the Premiership 2012/13Posted: Thu May 05, 2011 3:07 am ----
Kersh wrote:
if it holds the oil in and doesn't leak who cares..
But for how long, big difference between rubber and copper, copper isn't perishable, not looking forward to finding a driveway stained in oil.
I worked for a dealer for 8 years and you dont have a leg to stand on. Its the customers responsibility to make sure they have all the correct parts before opening the packet and fitting them
So in this case, the dealer is the 'expert' so by going to the expert, the expert who should know every nut and bolt on all peugeot vehicles, by then asking the expert for a part, the consumer is then expected to go home and research their particular part, making sure its fit for purpose, check to see if there hasn't been any manufacturing differences, such as going from copper to rubber, for any reason such as cost or better performance, in effect doing the job of the expert? Also how exactly is the consumer supposed to check they have the correct parts, public dont usually have access to service box? If thats the case, why not have all the parts laid out and have it like a pick n mix.
You go to the paid professional for their help and assistance, paying a premiuim for it, but yet when the consumer follows the experts advice, they are the ones at fault?
By that reasoning, if i went to Apple and asked for a simple part for a computer, then upon fitting it the computer goes bang, Apple arent liable?
Find that difficult to believe. People go to the dealers/experts because they are expected to know everything......
#7: Re: Potential Dealer Balls up....... Author: Addaz, Location: SuffolkPosted: Thu May 05, 2011 3:20 am ---- How did you ask them?
Did you give them the part numbers or ask for a service kit?
And btw not being a pain, but it supposed to be copper and NOT aluminum
#8: Re: Potential Dealer Balls up....... Author: Squeaker, Location: En Route to the Premiership 2012/13Posted: Thu May 05, 2011 3:25 am ---- I asked for the air filter, oil filter and washer for sump plug.
#9: Re: Potential Dealer Balls up....... Author: Gems, Location: OxfordPosted: Thu May 05, 2011 3:26 am ----
Squeaker wrote:
Kersh wrote:
if it holds the oil in and doesn't leak who cares..
But for how long, big difference between rubber and copper, copper isn't perishable, not looking forward to finding a driveway stained in oil.
I worked for a dealer for 8 years and you dont have a leg to stand on. Its the customers responsibility to make sure they have all the correct parts before opening the packet and fitting them
So in this case, the dealer is the 'expert' so by going to the expert, the expert who should know every nut and bolt on all peugeot vehicles, by then asking the expert for a part, the consumer is then expected to go home and research their particular part, making sure its fit for purpose, check to see if there hasn't been any manufacturing differences, such as going from copper to rubber, for any reason such as cost or better performance, in effect doing the job of the expert? Also how exactly is the consumer supposed to check they have the correct parts, public dont usually have access to service box? If thats the case, why not have all the parts laid out and have it like a pick n mix.
You go to the paid professional for their help and assistance, paying a premiuim for it, but yet when the consumer follows the experts advice, they are the ones at fault?
By that reasoning, if i went to Apple and asked for a simple part for a computer, then upon fitting it the computer goes bang, Apple arent liable?
Find that difficult to believe. People go to the dealers/experts because they are expected to know everything......
Not at all, the way a dealership see's it is that if you (the customer) believes they have the knowledge to go and service your own car and not pay to have it done by a professional they you should have the knowledge to know what parts you actually need to do the job.
As addaz said, did you ask for the part number or did you just say you needed the washer? Whos to say that the washer isn't fit to do the job? What if they have just changed the washer? Have you actually asked them?
Also i am not saying i agree with the dealerships policy or anything i am just telling you how they work.
#10: Re: Potential Dealer Balls up....... Author: Kersh, Location: Bridgnorth, Nr WolverhamptonPosted: Thu May 05, 2011 3:33 am ---- all this over a washer.. really?
lifes too short.
check it every couple of days, if you see any serious leakage then drain it and swap it out for a different washer.. its common sense.
#11: Re: Potential Dealer Balls up....... Author: sillyhilly, Location: The Mean Streets of CoventryPosted: Thu May 05, 2011 3:36 am ---- You could go and argue your point of view. Dealerships have so much stock of oil that a bottle won't hurt them too much.
Do it when the dealership is busy and make a scene to get your own way - they'll be turfing you out with your new oil faster than you can say 'customer service here is awful'.
However, as life is about ying and yang... This is all over a washer. Really? Keep an eye on it - leak? Sort it out. No leak? You're sorted...
#12: Re: Potential Dealer Balls up....... Author: Squeaker, Location: En Route to the Premiership 2012/13Posted: Thu May 05, 2011 3:36 am ---- Thats what i thought, they may have just changed the washer. I'm not so sure now.
Also how is Joe Public supposed to get their hands on Peugeot part numbers?
If i want an oil filter and a sump plug washer, its pretty obvious which one i want, if the expert is unsure, rather than give me any part,surely they should ascertain the correct part?
And its not just over a washer. One thing leads to another.
#13: Re: Potential Dealer Balls up....... Author: smiddies, Location: BrightonPosted: Thu May 05, 2011 4:06 am ---- It will be fine... end of!
/ Close Thread
#14: Re: Potential Dealer Balls up....... Author: macca1411, Location: Westhoughton, LancashirePosted: Thu May 05, 2011 4:19 am ---- If you kick up a big enough fuss, they might take the car into the workshop, drop the oil out, replace the washer and then refill the oil for you.
Maybe you could go and get the correct washer, drain the oil into your drain tray, and then once you have fitted the correct washer, decanter the oil from the drain tray back into the engine, or just buy some more oil and consider yourself a bit silly for using such expensive flushing oil.
What would you have done if you had drained the oil only to find that they had given you the wrong oil filter? Always check the parts before starting work. If you thought the washer was wrong, why not question it before doing the service.
#15: Re: Potential Dealer Balls up....... Author: Brian, Location: VVT Land, FifePosted: Thu May 05, 2011 4:24 am ---- A washer's a washer really, copper ones just help to maintain a bit of friction because it's softer than the metals used for the sump plug and the sump itself. Chances are that washer is also a little softer than usual, plus if that's rubber i see in the middle of that washer, you have nothing to worry about. Just as a wee tip, before putting the washer on, dip your finger in fresh oil and rub it round the whole of the washer especially the rubber area as this will give it a better seal, just like you'd do the same with an oil filter.
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