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 Posted: Wed Sep 02, 2020 3:38 am |
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Joined: Jul 11, 2011
Posts: 95
Trade Rating: 0
Location: Kent
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Anyone had cause to evoke the Klarius 2 year guarantee?
Bought in March 2019 from Eurocarparts, the cat here on my 1.4i petrol has physically broken. Sounds like a brick come loose inside. The online and download style guarantee forms on the Klarius site don't seem to work and just time out!
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| ..........I can\'t help it I just like French cars! | |
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Posted: Wed Sep 02, 2020 9:17 am |
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Joined: Jun 19, 2010
Posts: 1599
Trade Rating: +4
Location: South Bucks
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Contact EuroCarParts ?
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| Down to just the 1.4 HDi. Cayman Green 2.0i CC sold. | |
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Posted: Wed Sep 09, 2020 4:13 am |
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Joined: Jul 11, 2011
Posts: 95
Trade Rating: 0
Location: Kent
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| gazza82 wrote: |
| Contact EuroCarParts ? |
I have done, referencing my order number and date. They've come back citing a request etc has been started but to bear with them due to Covid.
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| ..........I can\'t help it I just like French cars! | |
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Posted: Wed Sep 30, 2020 1:39 pm |
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Joined: Feb 07, 2010
Posts: 2716
Trade Rating: +6
Location: UK
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Have you tried ringing or emailing them?
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Posted: Fri Oct 23, 2020 3:25 pm |
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Joined: Jul 11, 2011
Posts: 95
Trade Rating: 0
Location: Kent
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The second email to Klarius got the response I hoped for:
"Apologies that you have not received a reply.
We offer a 2 year Warranty on all of our products so please feel free to return to the source that you purchased the item from and we will credit them accordingly and they will in turn credit
yourself.
Regards"
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| ..........I can\'t help it I just like French cars! | |
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Posted: Fri Oct 30, 2020 11:58 pm |
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Joined: Jul 11, 2011
Posts: 95
Trade Rating: 0
Location: Kent
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Got my money back on the Klarius cat from Euro Car Parts today.
Went in with the original invoice as their online returns people said to do. Because, for the cat, the invoice said "To Follow" the counter staff insisted it wasn't "the" invoice.
I explained that when the cat came a few days after the rest of the bits it just came with an advice note.
Bottom line, got my money back.
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| ..........I can\'t help it I just like French cars! | |
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