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 Posted: Fri Aug 24, 2012 2:16 pm |
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Joined: Feb 11, 2010
Posts: 209
Trade Rating: +1
Location: Belfast
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cut a long story short had a oil leak my mate thought it was the oil cooler so went to peugeot bought the part in the end it was onli the seal that needed replaced so went bk 2 peugeot to get my money bk onli 2 find out they wont give me the muni bk because they had to order the part in as they didnt stock it cost me £140 fs!!
wat cud i say to complain to them?
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Posted: Fri Aug 24, 2012 2:28 pm |
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Joined: Nov 28, 2010
Posts: 836
Trade Rating: +9
Location: Birmingham
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IMO, should have had a proper look before buying parts
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Posted: Fri Aug 24, 2012 2:34 pm |
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Joined: Nov 27, 2010
Posts: 11519
Trade Rating: +10
Location: What's it to you? ? ?
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Why is it Peugeot's fault YOU didnt diagnose the problem correctly before asking them to order in a non stock part? 
Other car dealers for other manufacturers have exactly the same policy.
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| Toyota C-HR GR Sport 2.0 Hybrid with JBL & Alcantara packs. | |
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Posted: Fri Aug 24, 2012 2:37 pm |
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Joined: Feb 11, 2010
Posts: 209
Trade Rating: +1
Location: Belfast
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yea ano that but jus don't c y they cant return the money or even giv me a handling charge for it
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Posted: Fri Aug 24, 2012 2:39 pm |
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Joined: Nov 27, 2010
Posts: 11519
Trade Rating: +10
Location: What's it to you? ? ?
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| Boydie wrote: |
| yea ano that but jus don't c y they cant return the money or even giv me a handling charge for it |
There not going to want a part back for a car that is no longer in production & has been superceded twice!
They would end up making a loss as Peugeot wont take it back so the dealer is stuck with it.
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| Toyota C-HR GR Sport 2.0 Hybrid with JBL & Alcantara packs. | |
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Posted: Fri Aug 24, 2012 2:50 pm |
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Joined: Feb 08, 2010
Posts: 10151
Trade Rating: +12
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Posted: Fri Aug 24, 2012 3:11 pm |
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Joined: Jul 21, 2011
Posts: 791
Trade Rating: +5
Location: Bourne, Lincs
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should of checked the seal first 
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| Ford Focus RS in white of course 
filled with all sorts of goodies | |
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Posted: Fri Aug 24, 2012 4:08 pm |
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Joined: Jan 23, 2012
Posts: 574
Trade Rating: +5
Location: Cheltenham
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I work in pug parts and we get this all the time, self diagnosis. Then the customers come in and ask for a bit, we order it and it's wrong and somehow it's our fault when it's the customers diagnosis. Alot of parts on the ordering say non returnable which should be stated when ordering tbf and payment taken upfront or a deposit. And trying to send back stuff is a nightmare even if it is returnable, alot of hassle and time wasted due to incorrect self diagnosis. We have loads of stuff in bin locations from people returning stuff that's non returnable it's ridiculous
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Posted: Fri Aug 24, 2012 4:08 pm |
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Joined: Jan 23, 2012
Posts: 574
Trade Rating: +5
Location: Cheltenham
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| MrBSI wrote: |
| Boydie wrote: |
| yea ano that but jus don't c y they cant return the money or even giv me a handling charge for it |
There not going to want a part back for a car that is no longer in production & has been superceded twice!
They would end up making a loss as Peugeot wont take it back so the dealer is stuck with it. |
Completely Agree!
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Posted: Fri Aug 24, 2012 7:52 pm |
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Joined: Feb 07, 2010
Posts: 4455
Trade Rating: +1
Location: Essex
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| Boydie wrote: |
| cut a long story short had a oil leak my mate thought it was the oil cooler |
Perhaps your thread should be titled-
'F**king mate!'
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